Spam Policy

Anti-spam policy

  1. Introduction

1.1 In the context of electronic messaging, “spam or junk mail” means unsolicited, bulk or indiscriminate messages, typically sent for a commercial communication purposes.

1.2 We have a zero-margin spam policy.

  1. 2. Spam filtering

2.1 Our messaging systems automatically scan all entering email substance and filter out content that appear to be spam.

2.2 We may also report incoming email as spam. This can result in IP addresses and websites being added to a blacklist.

  1. 3. Spam filtering issues

3.1 No message or substance filtering system is completely accurate, and from time to time legitimate content will be filtered out by our organization.

3.2 If you believe that a legitimate message you have sent has been filtered out by our organization, please advise the message receiver by another means.

3.3 The risk of a message being caught by one of our spam filters can be reduced by:

(a) sending the message in text in place of HTML;

(b) Ensuring there are no attachments to the message that could be flagging the system;

(c) avoiding the terminology and text used by spammers (Urgent/just for you/ etc) ; and/or

(d) Scanning your messages for malware or spyware before sending.

  1. 4. User spam

4.1 We provide a facility that enables users to send private messages to others.

4.2 Users must not use our messaging facility or any of our other services for any spam related activities such as to store, copy, send, relay or distribute spam.

4.3 Full provisions concerning the use of our messaging facility are set out in our website terms and conditions of use and privacy policy.

  1. 5. Receipt of unwanted messages from us

5.1 In the unlikely event that you receive any message from us or sent using our systems that may be considered to be spam, please contact us using the details below and the matter will be investigated.

  1. 6. Variation

6.1 We may amend this policy at any time by publishing a new version on our website.

  1. 7. Our details

7.1 This website is owned and operated by

7.2 Our principal place of business is at Vinohradska 1, Brno, 61800, Czech Republic.

7.3 You can contact us:

(a) by post, using the postal address [given above];

(b) using our website contact form OR Ticket System;

(c) by email, using